At Zania Cloth, we strive to provide high-quality fashion accessories, athletic wear, footwear accessories, jewelry, and outerwear accessories. If you are not fully satisfied with your purchase, this policy explains the conditions for returns and refunds.
Eligibility for Returns
Items may be returned within 7 days of delivery. To be eligible, items must be unused, unworn, and in their original packaging with all tags attached. Proof of purchase is required.
Non-Returnable Items
Certain products such as intimate wear, customized items, or final sale products cannot be returned.
Return Process
To initiate a return, please contact us at [email protected] with your order details. Our team will provide instructions for the return process. Customers are responsible for return shipping costs unless the product is defective or incorrect.
Refunds
Once your return is received and inspected, we will notify you of approval or rejection. Approved refunds will be processed within 7–10 business days.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please notify us within 48 hours of delivery at [email protected]. We will arrange a replacement or a refund at no additional cost.
Exchanges
We currently do not offer direct exchanges. Customers are encouraged to return the original item and place a new order.
Policy Updates
Zania Cloth reserves the right to update or modify this Returns and Refund Policy at any time. Updates will be posted on this page with the effective date.
Contact Us
For assistance with returns or refunds, please reach out to us at [email protected].